Bridge Team Member (inside a CarePod)

The Bridge Team is made up of Portuguese-speaking volunteers who are available to provide community members with crucial translation and mediation support as they navigate Portuguese systems. Trying to understand how things work in Lisbon can be very lonely and leave our community members feeling disconnected from the services they need.  Sometimes all you need is a friend who can stand with you and bridge that gap – working out a route to re-connect you so that the next time the gap doesn’t feel so wide. The Bridge Team provides that support, stepping alongside beneficiaries and working with them to navigate the next steps forward. In the adapted version of this role Bridge Team members will be placed in ‘CarePods’ with other volunteers and beneficiaries of the community where they will be able to build relationships and work together in a team more easily.

Essential Duties and Responsibilities:

  • Be a part of a WhatsApp group with beneficiaries and facilitators, maintaining regular contact with them and participating in CarePod community activities where possible
  • Connect with a beneficiary’s other institutional supports to ensure that you are not replicating work they are undertaking
  • Attend pod volunteer meetings and engage in process of reflecting about the wellbeing of beneficiaries within the CarePod
  • Meet with beneficiaries to better understand their context, experience and requests
  • Assist beneficiaries by making appointments via phone or email
  • Accompany beneficiaries to appointments (SNS, Segurança social, Finanças, LP partners, etc)
  • Help translate any important documentation relevant to the beneficiary
  • Assist beneficiaries in navigating the different requests they may have, communicating with necessary actors, providing guidance on future steps
  • Gather information about existing process, ensure all learning is recorded and assist the Bridge Team in the process of developing materials to be shared more widely in the organisation


  • Fluent in Portuguese and English (other language skills are valued)
  • Detail-oriented and efficient
  • Ability to effectively organize and prioritize work demands
  • Strong interpersonal communication including the ability to motivate others
  • Strong written communication skills
  • Ability to work effectively both independently and as part of a team with enthusiasm, initiative and creativity
  • Willingness to be a part of a WhatsApp group
  • Willingness to move around Lisbon and to use your car or public transportation
  • Willingness to work with your own personal computer and cell phone
  • Problem solving skills are highly valued


  • Working in a team that aims to create impact
  • Work experience
  • Meeting people from all over the world and getting know their stories
  • Free tea and coffee (like all day long)!

Time Commitment: 3 hours (flexible)

Volunteer reports to: Bridge Team Manager and CarePod Leader

Let’s impact lives together!