Employment Program Manager

As the Lisbon Project’s Employment Program Manager, you will have the opportunity to lead the Employment Program, one of the five main programs at the Lisbon Project! In this role you will inspire, train and manage a team that is empowering refugees and migrants with the tools and skills they need to integrate and thrive in their new life in Lisbon.  

The Employment Program Manager oversees the Employment Program Team ensuring year-round planning, execution and quality control of program activities, organizational administration and overall communication.  

You will develop your Program to maximise the outcomes through our existing activities including CV editing, skills and entrepreneurial workshops/ courses, mentorship and job matching, as well as liaising directly with Partner organisations to provide further services.  

You will be responsible for maintaining detailed records on the Lisbon Project’s database, for creating channels for feedback and evaluation, as well as contributing to regular reports for the Directors.  

To be an excellent program manager, you must be a motivational leader with a passion to drive change!  Your role will rely on and involve people from all over the world so you should be comfortable working in a diverse setting and have strong communication skills. You should have a natural curiosity to solve problems and a big picture mentality to scale projects. 

Essential duties and responsibilities

Program Management and delivery  

  • Oversee all programming within designated area; develop, coordinate, manage, implement and evaluate program to maximize participation, outcomes and beneficiary satisfaction. 
  • Supervise program, services, activities and volunteers. 
  • Attend weekly Program Manager meetings and contribute to the Program Department tasks. 
  • Participate in organizational planning and budgeting process relating to program. 
  • Deliver existing activities whilst strategically reviewing and planning new impactful projects to support our community to build the skills and knowledge to enter and maintain employment. 

Team Leadership

  • Work closely with HR Director to maintain a solid team and lead on recruitment and for your team. 
  • Ensure volunteers are properly trained and capable for successful execution. 
  • Match volunteer mentors with beneficiaries according to pre-determined criteria. 
  • Schedule and organize meetings/events and maintain agenda. 

 Communication and Organisation

  • Establish close communication with interested beneficiaries about program activities. 
  • Drive forward and implement project plans for skills and entrepreneurial workshops/training, level up mentorship, cv editing and job matching, developing new platforms and partnerships to create greater opportunities for beneficiaries 
  • Manage and oversee systems and processes for all activities within program. 
  • Assist beneficiaries in employment related requests, providing essential information about access to employment opportunities within the Lisbon Project as well as facilitating access outside the organization. 

Database Management

  • Maintain detailed records of all activities and assessments on the Lisbon Project’s database Aidhound.
  • Follow up and track beneficiaries’ progress within the program, certifying maximum participation and development. 

Monitoring and Evaluating

  • Develop and monitor methods to capture feedback from beneficiaries and partners to maximise the impact and quality of every activity and service we provide.  
  • Gather program outcomes data and measure results; evaluate and report on program effectiveness in meeting objectives and make recommendations for future program improvements.

Collaboration and Partnerships

  • Develop tailor-made and innovative strategies for identifying, cultivating, soliciting and stewarding a portfolio of relevant corporate and employment partners in collaboration with Partnership Manager.  
  • Work closely with Fundraising and Communications Department to provide content for social media, newsletters and web.
  • Represent the Lisbon Project and lead presentations about the organization in employment settings and with corporate partners.
  • Seek partners to deliver workplace and specific training to equip beneficiaries with the skills and qualifications they need to set up a business or find employment in Portugal. 
  • Collaborate with employment partners to provide relevant job opportunities to beneficiaries, maintaining regular communication and meeting the partner’s needs. 


  • Fluent in English and Portuguese, other language skills are valued 
  • Demonstrated experience in leading, project managing and delivering effective programs. 
  • Detail-oriented and efficient. 
  • Ability to lead and inspire a team of volunteers 
  • Understanding of data analysis, reporting and budgeting 
  • Experience in delivering training.  
  • Ability to effectively organize and prioritize work demands. 
  • Effective in developing high-potential team members to achieve growth and maximum contribution 
  • Commitment to diversity, inclusion and the equal participation of team members  
  • Receptive and collaborative leadership approach that contributes to positive team environment, builds and maintains strong relationships with people from all backgrounds, genders, cultures and viewpoints. 
  • Strong interpersonal communication including the ability to motivate others. 
  • Ability to work effectively both independently and as part of a team with enthusiasm, initiative and creativity. 
  • Knowledge/ experience of the Portuguese employment sector, including employment rights and laws for migrants is desirable 
  • Experience of working with migrants and refugees is desirable 


  • Lead a team that aims to create meaningful impact 
  • Networking opportunities – getting connected to partner institutions, philanthropists and people of all backgrounds; 
  • Contribution to social impact – self-fulfillment and personal growth in pursuing a valuable cause; 
  • Knowledge growth – learning about immigration related processes, contexts and realities as well as other NGO related topics in Portugal; 
  • Multi-tasking – having the flexibility to work with different departments and teams, growing in the knowledge and experience of each as well as developing diverse skills to meet the needs presented; 
  • Enhance leadership skills in a dynamic setting. 
  • Free tea and coffee (like all day long) and occasional delicious meals cooked by our community members! 
  • Participation in a diverse and unique environment.

Time Commitment: 30 hours a week

Income: To be discussed in initial call/interview.

Reports to: Programs Director

Application Deadline: 2nd February 2022 

Suggested start date: 23rd February 2022

How to apply: Send CV and cover letter explaining your skills and experiences to kat@lisbonproject.org.

We can’t do it without you! Thank you for being a part of our team.

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