Portuguese-speaking Advocate

Advocates are Portuguese-speaking volunteers who are available to provide community members with crucial translation and mediation support as they navigate Portuguese systems. As an advocate, you will be asked to explore various areas of the public system in Lisbon, with the aim of helping Lisbon Project beneficiaries overcome barriers in their integration process. You will be responsible to work with our Program Managers and Beneficiary Facilitators (main Lisbon Project contacts for newly registered beneficiaries) in order to assist beneficiaries in areas of health, social security, housing, education and other needs.

Essential Duties and Responsibilities

  • Meet with beneficiaries to better understand their context, experience and requests
  • Assist beneficiaries by making appointments via phone or email
  • Accompany beneficiaries to appointments (SNS, Segurança social, Finanças, LP partner, etc.)
  • Help translate any important documentation relevant to the beneficiary
  • Assist beneficiaries in navigating the different requests they may have, communicating with necessary actors, and providing guidance on future steps
  • Gather information about existing processes, ensure all learnings are recorded and assist advocacy team in the process of developing materials to be shared more widely in the organisation

Requirements:

  • Fluency in English and Portuguese (other language skills are valued)
  • Detail-oriented and efficient
  • Ability to effectively organize and prioritize work demands
  • Strong interpersonal communication including the ability to motivate others
  • Strong written communication skills
  • Ability to work effectively both independently and as part of a team with enthusiasm, initiative and creativity
  • Willingness to move around Lisbon and to use your car or public transportation
  • Willingness to work with your own personal computer and cellphone
  • Problem solving skills are highly valued

Benefits:

  • Working in a team that aims to create impact
  • Work experience
  • Free tea and coffee (like all day long)!
  • Participation in a diverse and unique environment
  • Developing your leadership skills

Time Commitment: Flexible but ideally 3 hours per week

Volunteer reports to: Lead Advocate

We can’t do it without you! Thank you for being a part of our team.